Terms & Conditions

Naturopathic Nutritional Therapy – Important Information

What is Nutritional Therapy?

Nutritional Therapy is the evidence-based application of nutrition science to support health, optimise wellbeing, and help the body return to balance. Practitioners use a range of assessments to identify potential nutritional imbalances that may contribute to symptoms or underlying health concerns. This holistic, personalised approach recognises each person as unique — meaning your plan is tailored specifically to you, rather than a one-size-fits-all programme.

Nutritional Therapy is recognised as a complementary therapy and can support individuals with chronic health concerns as well as those wishing to improve overall wellbeing. Nutritional therapy does not replace medical advice, and practitioners will always refer clients with ‘red flag’ symptoms to their GP or appropriate medical professional.

Your practitioner may also communicate with your wider healthcare team (with your consent) to ensure safe and coordinated care.

Client Information & Practitioner Responsibilities

The Nutritional Therapist (NT) requests that the Client notes the following:

  • The degree of benefit from Nutritional Therapy varies from person to person.

  • Nutritional and lifestyle recommendations are personalised based on symptoms, goals, medical history, and assessment findings.

  • Nutritional Therapists are not permitted to diagnose or treat medical conditions.

  • Nutritional advice should not be considered a substitute for medical care.

  • Supplements and functional testing may be recommended; the practitioner may receive a commission on these products or services.

  • Professional standards are governed by the CNHC Code of Conduct.

  • Your practitioner will make it clear if advice falls outside the scope of Nutritional Therapy.

Client Responsibilities

By working with Hannah Keywood Nutrition, you understand and agree that:

  • You remain responsible for contacting your GP regarding any medical concerns.

  • If you are receiving medical treatment, you should inform your GP about any nutritional recommendations provided.

  • You must advise your practitioner of all diagnoses, medications, supplements, herbs, and changes in your health throughout the programme.

  • You should contact your practitioner promptly if anything in your plan is unclear.

  • Recommendations are personalised to you and may not be suitable for others.

  • If continuing supplements beyond the advised timeframe, you must check with your practitioner.

  • Recording sessions is not permitted without written consent from both parties.

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Informed Consent to Naturopathic Nutritional Therapy

Naturopathic Nutritional Therapy is delivered by non-medical professionals and is complementary to standard medical care. Consultations may include case-taking, diet assessment, supplement recommendations, functional testing and lifestyle support.

While every effort is made to provide safe, appropriate care, there is always a possibility of side effects, adverse reactions, or limited therapeutic benefit. Your safety and wellbeing remain the highest priority.

You understand and agree that:

  1. Working with a Nutritional Therapist should not prevent you from seeking medical treatment.

  2. Although care is taken to recommend evidence-informed interventions, no guarantee of outcome can be made.

  3. You will provide full, accurate information about your health history and any changes as they arise.

  4. You will inform your practitioner if pregnant, breastfeeding, or planning pregnancy.

  5. You will ask for clarification on any aspect of your care if unsure.

  6. Your information is confidential and protected under GDPR unless disclosure is required by law.

  7. Anonymous case information may be used for professional development or publication (with your consent).

  8. You are under no obligation to purchase supplements or tests through recommended providers.

  9. You have read and understood the fee schedule.

By signing, you consent to the use of Naturopathic Nutritional Therapy services and understand you may withdraw this consent at any time.

Consultation Fee Schedule

New Client Package
1 × 90-minute initial consultation
1 × 45-minute follow-up consultation
£265

Cancellation Policy

Hannah Keywood Nutrition operates a 48-hour cancellation policy.
Cancellations made with less than 48 hours’ notice, or missed appointments, will be charged in full.

Exceptions to the Cancellation Policy

I understand that unexpected situations can arise. A late cancellation fee may be waived in the following circumstances:

  • Medical emergencies (for you or a dependent)

  • Sudden illness requiring urgent care

  • Accidents or injuries preventing attendance

  • Bereavement or significant family crisis

  • Severe weather or major transport disruption that makes attending unsafe or impossible

  • Verified technical issues preventing an online consultation

  • Other compassionate circumstances, at the practitioner’s discretion

  • If the practitioner needs to cancel due to illness, emergency, or unforeseen circumstances

Clients are asked to notify the practitioner as soon as reasonably possible in these situations.